Case Study · Financial Services
A commercial bank in Nigeria
The Challenge
Branch performance varied widely across regions despite identical products, targets and incentives.
The Diagnosis
A Learning Needs Assessment across three regions found the variance sat with branch managers: objective setting and performance conversations were inconsistent, and escalation replaced delegation.
The Intervention
A modular management programme delivered in three cohorts, combining classroom modules, manager-led application tasks and a 60-day supervisor verification.
The Outcome
Performance conversations became consistent across participating branches, and escalations to regional management reduced over the following two quarters.